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Privacy Policy

Last Updated: August 17, 2026

1. Introduction

This Privacy Policy explains how OneSimpleInbox collects, uses, discloses, stores, and protects information when you access the site, app, platform, dashboards, messaging tools, automation features, AI-assisted features, and related services.

2. Information We Collect

Account Information

  • Name, email, business name, role
  • Login credentials and team information
  • Billing information (if paid features are added)

Contact Data

  • Names, email addresses, phone numbers
  • Source and source detail
  • Opt-in, opt-out, suppression, and AI opt-out status
  • Contact status, metadata, and notes

Communication Data

  • SMS and email content, message history, conversation threads
  • Delivery status and failed/bounced/undelivered events
  • Timestamps, sender/recipient data, and provider event data

Technical Data

  • IP address, device type, browser, operating system
  • Log files, error reports, usage and API activity, security events

Integration Data

  • Provider account identifiers, webhook data, API responses
  • Delivery receipts and SMTP/SMS/email provider data
  • AI provider responses

AI Data

If AI features are used, this may include prompts, drafts, message context, conversation history submitted for AI processing, AI-generated responses, AI usage logs, and AI opt-out preferences.

3. How We Use Information

We use data to provide OneSimpleInbox; create and manage contacts; send and track messages; display inbox threads; process opt-outs; manage suppressions; track failed/bounced/undelivered messages; operate dashboards; support automation; provide AI-assisted features; troubleshoot errors; secure the platform; prevent abuse; improve the product; provide support; and comply with legal obligations.

4. Customer Data Ownership

Customers own their uploaded contacts, messages, and business data. OneSimpleInbox processes Customer Data only as needed to provide and improve the service, maintain security, troubleshoot issues, prevent abuse, and comply with applicable obligations.

5. We Do Not Sell Contact Lists

OneSimpleInbox does not sell customer contact lists.

6. How We Share Information

OneSimpleInbox may share data with hosting and database providers, SMS providers, email providers, AI providers, analytics and error-monitoring providers, payment processors, contractors/support providers, and legal or regulatory authorities when required.

SMS providers and other service providers may process mobile information only as necessary to deliver and operate the messaging service on our behalf. They are not permitted to use mobile information for their own promotional or marketing purposes. See “Mobile Information and SMS Consent” below.

7. Third-Party Providers

Data sent through integrations may be processed by third-party providers under their own terms and privacy policies. Examples include Twilio or other SMS providers; SendGrid or other email providers; SMTP services; OpenAI; Anthropic/Claude; hosting providers; payment processors; and analytics/error-monitoring tools.

8. AI Processing

When AI features are enabled, selected content may be sent to AI providers to generate drafts, responses, summaries, classifications, or automation support. You should not submit sensitive or regulated information to AI features unless you have proper authorization and understand the risks.

AI-assisted features are optional. When a user enables or uses an AI-assisted feature, selected content may be processed by the applicable AI service provider solely to provide the requested feature, subject to this Privacy Policy and the provider’s applicable terms.

9. Cookies and Tracking

OneSimpleInbox may use cookies, local storage, and similar technologies for login sessions, security, preferences, analytics, performance, and product improvement.

10. Data Retention

OneSimpleInbox retains data as long as needed to provide the service, comply with obligations, resolve disputes, enforce agreements, maintain backups, prevent abuse, and operate the platform.

Specific retention period: We retain Customer Data for as long as your account is active and for up to ninety (90) days after account termination or closure, after which it may be permanently deleted. Residual copies may remain in routine backups for a limited additional period before being overwritten. We may retain limited records longer where required to comply with legal obligations, resolve disputes, prevent abuse, or enforce our agreements.

11. Data Security

OneSimpleInbox uses reasonable administrative, technical, and organizational safeguards. However, no platform, database, hosting environment, email provider, SMS provider, AI provider, or internet transmission is 100% secure.

12. User Choices

Depending on current platform functionality, you may be able to update account information; manage, delete, or export contacts; manage opt-outs and suppressions; disable AI features; request account deletion; and contact support.

13. Children’s Privacy

OneSimpleInbox is not intended for children under 13, or the minimum age required by applicable law.

14. International Users

Data may be processed in the United States or other locations where OneSimpleInbox or its providers operate.

15. Legal Requests

OneSimpleInbox may disclose information if required by law, subpoena, court order, or legal process, or to protect rights, safety, security, users, providers, or the platform.

16. Changes to This Privacy Policy

OneSimpleInbox may update this policy. Continued use after changes constitutes acceptance of the updated policy.

17. Mobile Information and SMS Consent

OneSimpleInbox does not sell, rent, or share mobile information, including phone numbers, SMS opt-in data, or messaging consent, with third parties or affiliates for promotional or marketing purposes.

Mobile information may be disclosed to service providers solely as necessary to operate OneSimpleInbox, deliver requested text messages, maintain security, prevent fraud or abuse, provide customer support, or comply with applicable law. These service providers are not permitted to use mobile information for their own promotional or marketing purposes.

Text-message opt-in data and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

18. OneSimpleInbox System Notifications

Registered OneSimpleInbox users may separately choose to receive transactional system notifications by SMS. These notifications may include account-security alerts, login or verification notices, billing or subscription status, service or configuration alerts, message-delivery failures, and required account-action reminders.

SMS consent is optional, is collected through a separate checkbox that is unchecked by default, and is not a condition of purchasing or using OneSimpleInbox. Message frequency varies according to account activity. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Users may also contact support@onesimpleinbox.com.

OneSimpleInbox records the date and time of SMS consent and processes opt-out requests and suppression signals to prevent additional messages after consent is withdrawn.

19. Contact

Privacy Email: support@onesimpleinbox.com

Business Address: 3905 Tampa Road Unit 189, Oldsmar, Florida 34677